Refund policy

POLICY

At End Market, every item we sell is 100% authentic and inspected before it ships. Because of the nature of limited streetwear and resale inventory, we operate under a No Cash Refund Policy — we do not issue refunds to the original payment method once an order has been placed.

However, we want you to love what you ordered. Exchanges for an item of equal or greater value, or refunds in the form of Store Credit, are available within 14 days of receiving your item. Store credit never expires and can be used online or in-store.

Eligibility requirements:

• Items must be unworn, unwashed, and in original condition with all tags and packaging intact

• All exchanges must be authorized before being sent back — email us at endmarketllc@gmail.com with your order number to start an exchange

• Items returned without an authorized exchange request may be refused or subject to a 15% restocking fee

• Customers are responsible for return shipping costs on exchanges

Final sale — not eligible for exchange or store credit:

• Sale, clearance, and discounted items

• Pre-owned and outlet items

• Gift cards

• Giveaway and promotional items

Wrong, damaged, or defective item? If we made a mistake, we’ll make it right. Contact us within 2 days of delivery with clear photos of the issue and we will prioritize a replacement; if a replacement isn’t available, we’ll issue store credit or work out a resolution with you directly.

Live-stream purchases: Orders placed through Whatnot, TikTok Shop, or other live-selling platforms are governed by that platform’s purchase and return policies.

Once we receive and inspect an authorized return, we’ll notify you of the status of your exchange or store credit within 3–5 business days.

Questions? Email endmarketllc@gmail.com — we respond within 24 hours on business days.